Purchasing a Ticket:

To purchase a ticket for an upcoming event, please click on the registration tab at the top of this page. After selecting the number of tickets you intend to purchase, you will be directed to our registration form, generated based on the number of tickets, and therefore delegates, that you wish to purchase tickets for. Please ensure that the contact email you enter is kept the same going forward, for payment and future correspondence. If you wish to change your contact email, please see the Help & Support page or contact us at info@crm-wg.co.uk. If you are purchasing a ticket for yourself, please enter your details both in the ‘Your Name/Email’ and the ‘Delegates’ sections of the registration form. The contact email provided is essential to having your payment linked with your registration.

Payment:

After successful completion of the registration form, you will be automatically redirected to our payment client, PayPal. If prompted to enter an email address (guest checkout), please ensure that the email supplied is the same as the email you previously entered on our registration form, as this makes associating payment with a registrant a streamlined process. Allowances are made if a registrant has an existing account on PayPal (sign-in to check out) and the email associated with that account does not match the registrant’s email. If unforeseen circumstances result in a successful registration, but unsuccessful payment, please see our Help & Support page or contact us at info@crm-wg.co.uk as soon as is convenient. In such circumstances, your registration form will be held in our ‘incomplete’ file until payment is made. We may contact you, using the email provided in the registration form, if inconsistencies in data provided prevent us from associating a registration with a payment, though this is a rare occurrence.

Receiving your Ticket(s):

Upon successful payment, a confirmation email, containing a unique transaction ID, will be sent via PayPal to the email address provided. This unique transaction ID serves as proof of purchase for all delegates associated with this ticket group, and is the code required for entry for each delegate specified. This code is added to your ticket-group file on our server, and can only be used by the delegates outlined in the registration form. Please forward this email, or copy and paste the unique ID therein, to each delegate specified on the Registration form. Several days prior to the event, the CRM-WG will send a secondary confirmation email to all delegates containing their unique ID. This is a redundancy; the email its self, either printed or displayed at the door, serves as a secondary ticket in the event that a primary one is not forwarded by the purchasing party. Tickets purchased within one week of the event may be outside of the time window in which they can receive a reminder email/ auxiliary ticket.

On the day:

Please ensure that your PayPal transaction confirmation email, or the secondary reminder email sent by the CRM-WG to all delegate addresses, is either printed or accessible to-hand on your portable device before entering the venue. Each venue will have their own security protocols in place, and mismatched details may be grounds for refusal of entry, or ejection from the premises. A printed document with the correct code, but not bearing the hallmark of either a legitimate CRM-WG correspondence, or your PayPal transaction confirmation, may also be grounds for refusal of entry.

FAQ and Troubleshooting

Delegates:

Delegate is the term used to describe the intended ticket holder, or attendee. This allows a bill payer to delegate one, or several, tickets to others who have expressed an interest in attending the event. If the individual purchasing the tickets is also intending to be in attendance, they are required to enter their details twice; firstly in the “Your Name(/)Email” section, and secondly in the “Delegate(1,2,3 etc.) Name(/)Email” section.

I want to change the details on my Ticket:

If the ticket holder name supplied is not the name of the intended ticket holder, or if you wish to change the name of a delegate, please see our Help & Support page, or email us at info@crm-wg.co.uk, allowing as much time as possible for the ticket name(s) to be manually changed. We can’t guarantee changes to ticketholder names if the request is submitted within 48hrs of the day of the event, and a day prior to the event, it will likely not be possible.

I want to cancel my ticket:

Tickets may be cancelled up to 72hrs before the day of the event in question. Ticket cancellation after this time is unfortunately not available. If you can’t attend in person, we will aspire to arrange changes to ticketholder names up to 24hrs before the event in question, please be prompt with your support query and allow as much time as possible prior to the event for this to be arranged.

I didn’t recieve my Ticket:

While as of the present, the CRM-WG hasn’t been responsible for an undelivered ticket, the nature and variation of Email systems dictates that this will be a possibility. Firstly, please check your ‘Spam’ and/or ‘Junk’ folders for the E Ticket, which will be an official correspondence sent from PayPal Ltd, or the secondary reminder email sent by CRM-WG closer to the date. If you are a ticketholder, but weren’t the purchasing party, you should receive a forwarded email from the purchasing party containing your unique ID, failing this, the CRM-WG will send confirmations directly to delegates not later than one week prior to the event. If the ticket is still undelivered 24hrs after purchase, please see our ‘Help & Support’ section, or email info@crm-wg.co.uk. Email support submissions are read daily, throughout the working week, and we will prioritise your query. Any ticket which has not been received by the day of the event will be fully reimbursed.